Privacy Policy



 

 


PRIVACY POLICY

Last updated: April 23, 2025

At TRISTAN, we are strongly committed to protecting your personal information and being transparent about how we use it. This Privacy Policy describes how we collect, use, disclose, and protect your personal information.

 

1. Definition of personal information

Personal information means any information about an identifiable individual, including, but not limited to:

  • Full name

  • E-mail or postal address

  • Telephone number

  • Payment information

  • IP address or other digital information that may identify an individual

Anonymized or aggregated information is not considered personal information.

 

2. Application of the policy

This policy applies to the following activities:

  • Browsing or shopping on the TristanStyle.com website

  • Interactions with our physical TRISTAN stores

  • Participating in contests, promotions, or surveys

  • Use of our digital tools (such as TristFit)

  • Communications via e-mail, customer service, or social media

 

3. Information we collect

We collect personal information when you:

  • Create a customer account or make a purchase

  • Pay with Sezzle

  • Use the TristFit interactive tool

  • Participate in our contests or surveys

  • Subscribe to our newsletters or other communications

  • Share a review or comment on our site

  • Interact with us on social networks or via customer service

  • Apply for a position


Types of information collected:

  • Contact information: last name, first name, e-mail, postal address, telephone number

  • Payments: We use Shopify Payments to process your transactions securely using encryption. TRISTAN does not store banking information; payment data is used solely to process orders and issue refunds.

  • Preferences: sizes, purchase history, personal interests

  • Technical data: IP address, browser, device used, pages viewed

 

4. Use of information

Your personal information is used to:

  • Process your orders and provide you with requested services

  • Personalize your experience and recommend products tailored to your preferences

  • Inform you about offers, promotions, or events — either with your consent or based on a recent purchase (within the last 12 months)

  • Improve our services through statistical analysis

  • Respond to your requests or concerns via customer service

  • Ensure the security of our site and prevent fraud

 

5. Types of cookies used

Cookies are small files stored on your device when you browse our site. They help us improve your online experience. Here are the types of cookies we use:

  • Essential cookies: Required for the basic functionality of the site, such as saving your shopping cart and securing transactions. 

  • Performance cookies: Help us analyze website usage to improve functionality and navigation.

  • Functional cookies: Remember your preferences, like language settings and favourite sizes.

  • Analytical cookies: Gather aggregated data on traffic, page views, and user behavior to optimize content.

  • Advertising cookies: Collect browsing data to show you relevant ads on our site and elsewhere.

  • Audience engagement cookies: Support personalized advertising efforts and help evaluate the effectiveness of marketing campaigns.

You can manage your cookie preferences in your browser settings or by using the tools available on our site.

 

6. Information Sharing

TRISTAN does not sell your personal information. We share it only with :

  • Service providers: For payment processing, shipping, website hosting, or analytics  

  • Legal authorities: When required by law or under valid legal requests  

  • Analytics partners: In aggregated or anonymized form to improve our services

 

7. Data security

We use state-of-the-art security measures, including :

  • SSL encryption for secure data transmission

  • Firewalls and detection systems to protect our servers

  • Rigorous access controls to limit access to sensitive data

 

8. Retention of information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements. Payment data is never stored after transaction processing is complete.

 

9. Your rights

You have the following rights regarding your personal information:

  • Access: View the personal information we hold about you

  • Correction: Update or correct your information

  • Opposition: Object to the use of your data for marketing purposes

  • Deletion: Request the deletion of your data, where applicable

To exercise your rights, please contact us at: sarah.service@tristanstyle.com.

 

10. Changes to the policy

We may update this policy periodically. The latest version will always be available on our website. We encourage you to review it regularly.

 

11.  How to contact us

If you have any questions or concerns about this policy, please write to us:

  • Email: sarah.service@tristanstyle.com

  • Telephone : 1-888-242-9242