Sweater with pearls bow

All of our parcels are delivered by FEDEX, to the address provided when the order was placed.

You will receive your invoice by e-mail once a TRISTAN expediting store will have processed your order.

It is possible to receive your order in more than one delivery, and this at no additional charge. If the items of your order are shipped separately, you will then receive one invoice per parcel.

As soon as your parcel is collected by FEDEX, the tracking information available on your invoice will be updated. If you are absent at the time of delivery, a notice will be left at your door informing you of which FEDEX office will be holding your parcel for the next 10 business days.

The courier delivery delays are:

• Standard Shipping [ 3 – 9** Business Days ] - 8$ - Free***
• Additional delays in peak periods to be determined by FEDEX.
• ** For remote areas
• *** On orders of $100 or more before taxes

If you are not completely satisfied with an item, simply return the item unworn, unwashed and unaltered, with all original labels in place, within 30 days of the purchase date. The amount of the return will be credited on the method of payment used at the time of purchase, minus any shipping fees.

RETURNS BY MAIL

Returns by courier are free of charge and made with FEDEX. All orders are eligible for 1 complimentary return with a pre-paid return label.

To initiate a return and obtain your pre-paid return label, click on Returns Management on the homepage footer of us.tristanstyle.com. Follow the steps to obtain your pre-paid and addressed return label.

You can also contact us by e-mail at Sarah.Service@TristanStyle.com or by phone at 1-888-242-9242 with the following information and a customer service representative will provide you with the information needed to proceed with your mail-in return by e-mail. 

• Your order number
• the product reference number, the size and colour of the item(s) to be returned as well as the reason for the return.

You must then print your pre-paid and pre-addressed return label and fix it to your return parcel. Your return parcel can be dropped at any FEDEX dropoff location.

You can always opt to return your package via another carrier and cover the shipping costs. TRISTAN will not accept any packages where shipping fees must be paid on delivery. You must clearly identify your order number on the return parcel if you opt for this option.

The refund will be completed within 5 business days after the reception of your parcel by our warehouse.

For more information on web-related inquiries, please contact Sarah Service toll-free at 1-888-242-9242, from Monday to Friday, between 9AM and 5PM EST or by e-mail at Sarah.Service@TristanStyle.com.

ONLINE EXCHANGES

We suggest placing a new order for the desired item and proceed to the return of the item with which you are not satisfied. If delivery fees apply, contact Sarah Service to obtain a free shipping promo code. You can contact Sarah Service toll-free at 1-888-242-9242, from Monday to Friday, between 9AM and 5PM EST or by-mail at Sarah.Service@TristanStyle.com.

RESTRICTIONS

For hygienic reasons, we do not refund or exchange underwear, bodysuits and earrings. Gift cards are final sales.